Customer Care Advisor

Benefits: 401(k) Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Do people often refer to you as the "energetic" friend? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills to our customer service specialist role! The Spa Customer Care Advisor at Hand & Stone Spa and Facial is responsible and accountable ensuring our clients receive exceptional level of customer service.
There are opportunities for growth and previous call center or retail experience a plus! Benefits We Offer: Medical/Dental/Vision 401K Supplemental Insurance Paid vacation Flexible schedules Employee discounts on products and services Employee rewards program/employee referral bonus PRIMARY RESPONSIBILITIES: Responsible for incoming phone calls and phone call protocols Ensuring that EVERY call answered is an exceptional experience Controlling customer experience consistency Reviewing phone calls weekly Auditing the appointment book daily Same day and next day confirmation calls Answering emails Answering voicemails Reaching memberships, gift cards and enhanced service goals! Educating members and guests about spa services, products and policies Maintaining professional work environment Maintains a polished a professional image Qualifications: 1-2 years of sales and customer service experience Experience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a PLUS Good computer skills with the ability to master new programs quickly Be able to effectively communicate with members and guests about membership benefits, spa policies and procedures Work cohesively with others in a fun and fast paced environment Flexible with working day / mid shifts Full time preferred Part time MUST be able to work 3 shifts minimum I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.
and any of its affiliates or subsidiaries.
I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.
Hand and Stone Franchise Corp.
does not accept, review or store my application.
Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.