Do people often refer to you as the "energetic" friend? We can teach you everything you need to know about the spa industry - all we need is YOU to bring your excellent customer service skills to our customer service specialist role!
The Spa Customer Care Advisor at Hand & Stone Spa and Facial is responsible and accountable ensuring our clients receive exceptional level of customer service.
There are opportunities for growth and previous call center or retail experience a plus!
Benefits We Offer:
Medical/Dental/Vision
401K
Supplemental Insurance
Paid vacation
Flexible schedules
Employee discounts on products and services
Employee rewards program/employee referral bonus
PRIMARY RESPONSIBILITIES:
Responsible for incoming phone calls and phone call protocols
Ensuring that EVERY call answered is an exceptional experience
Controlling customer experience consistency
Reviewing phone calls weekly
Auditing the appointment book daily
Same day and next day confirmation calls
Answering emails
Answering voicemails
Reaching memberships, gift cards and enhanced service goals!
Educating members and guests about spa services, products and policies
Maintaining professional work environment
Maintains a polished a professional image
Qualifications:
1-2 years of sales and customer service experience
Experience in membership sales, retail, and/or experience in the beauty/wellness, fitness, or tanning industry is a PLUS
Good computer skills with the ability to master new programs quickly
Be able to effectively communicate with members and guests about membership benefits, spa policies and procedures
Work cohesively with others in a fun and fast paced environment
Flexible with working day / mid shifts
Full time preferred
Part time MUST be able to work 3 shifts minimum
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp.
and any of its affiliates or subsidiaries.
I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment.
Hand and Stone Franchise Corp.
does not accept, review or store my application.
Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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