About KB Home
KB Home is one of the largest and most recognized homebuilders in the United States and has built over 650,000 quality homes in our more than 60-year history.
Today, KB Home operates in 45 markets from coast to coast.
What sets KB Home apart is the exceptional personalization we offer our homebuyers from those buying their first home to experienced buyers allowing them to make their home uniquely their own, at a price that fits their budget.
As the leader in energy-efficient homebuilding, KB Home was the first builder to make every home it builds ENERGY STAR® certified, a standard of energy performance achieved by fewer than 10% of new homes in America, and has built more ENERGY STAR certified homes than any other builder.
An energy-efficient KB home helps lower the cost of ownership and is designed to be healthier, more comfortable and better for the environment than new homes without certification.
We build strong, personal relationships with our customers so they have a real partner in the homebuying process.
As a result, we have the distinction of being the #1 customer-ranked national homebuilder in third-party buyer satisfaction surveys.
Build your career with KB Home.
JOB SUMMARY: Coordinate and interact with sales leads generated from the internet and telephone inquiries.
Will facilitate answering customer inquiry through preliminary product identification and financial pre-qualification, and then schedule direct appointments with community sales representatives.
On occasion, will provide extra community sales coverage for sales representatives on approved absences or assist with special events such as Grand Openings.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Internet & Telephone Lead Responses:
Respond quickly, accurately and persuasively to all telephone and electronic leads (email and the C3 Bucket.
The goal is to respond to all leads within 8 hours or less, but not longer than 24 hours.
Provides consistent follow-up with all lead activities recorded at the 24 hour, 3 days, and 30 day milestones.
Pre-qualifications & Appointments:
Qualify the lead based on individual preferences and product interest.
Assist with preliminary financial pre-qualifications for purchasing a home.
Overcome various sales objections and concerns.
Set and schedule appointments for on-site sales representatives.
Data Tracking:
Maintain C3 database of leads with updated information and customer notes.
Track and report on conversion statistics.
External Events:
Contact real estate brokers and schedule presentations for & with Onsite Sales Representatives to increase broker participation in KB communities.
Participate when needed at grand openings and community events.
Community Coverage:
Will provide extra community Sales coverage when necessary.
EDUCATION/EXPERIENCE/MINIMUM REQUIREMENTS:
Education/Certifications/Licenses
High school degree or equivalent required
Associate or Bachelor’s degree preferred
Experience
Previous sales experience required using electronic modes of communication (on-line/telephone)
1-3 years intermediate to advance experience using Internet, Microsoft Office, and customized database programs
Homebuilding industry experience preferred
Ability to connect with people using various electronic modes of communication
Strong verbal & written communication, with the ability to take complex concepts and communicate accurately, persuasively and succinctly
Action oriented, with the drive to push leads to successful closure (appointment setting)
Proven ability of being customer centric by seeking solutions from the customer’s perspective
Proficient in Microsoft applications, including Word, Excel, PowerPoint and Outlook.
Work Requirements
Ability to work flexible schedule on a consistent basis, including evenings, weekend and holidays
Local travel required 10% of time
Find out why KB Home is attracting and retaining the best employees! If you are interested and qualified, please apply now.
KB Home provides above average compensation packages and earnings potential, full benefits, an outstanding 401K matching program, bonus plans and amazing promotional opportunities.
KB Home is an equal opportunity employer committed to hiring a diverse work team.
Diversity is important to KB Home!
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