Real Estate Loan Operations Specialist

Description: Provide prompt, courteous, and efficient customer service.
Maintain loan accounting and documentation file systems.
Perform all duties in conformity with applicable regulations and bank policies.
Work under limited supervision with moderate latitude for independent judgment.
Essential Functions: Greet customers in a courteous, professional, and timely manner.
Preform post-closing review of loan files for accuracy to policy and completeness.
Track and review final, signed closing packages from title companies and closing agents.
Receive and record as appropriate, documentation on new and renewed loans and review for loan compliance.
Reviewing original loan document/package to confirm all required documents are included, determine if documents are missing required signatures, and to image all loan documents.
Certain original loan documents will be sent to the vault to be retained.
Receive and record as appropriate, documentation on new and renewed loans and review for loan compliance.
Utilizing a QC checklist, compare core system to source documents and boarding data sheet to ensure loan was booked correctly.
Utilizing QC reports each month to ensure loans information is correct and accurate Process funding for secondary market loans as well as process fees checks.
Maintain collateral tracking system by entering documentation requirements ensuring all proper tracking is setup according to policy.
Respond to written and verbal requests for customers, loan customer inquiries, and loan payoffs.
Process and prepare interim to perm documents and update the system appropriately.
Upload loan documents into our document imaging system.
Maintain good knowledge of all bank policy/procedures/services to identify additional customer needs and/or respond to inquiries, making proper referrals when appropriate.
Responsible for answering phone calls and emails.
Marginal Functions: Prepare month end reports as required.
Perform other duties as required.
Bank Secrecy Act Duties: In the performance of respective tasks and duties, the Real Estate Loan Operations Specialist will maintain knowledge of Bank Secrecy Act regulations and all other regulatory, security, and Bank policies and procedures.
Company Conformance: In compliance with all applicable regulations and Bank policies, the employee is expected to successfully produce quality work within deadlines, with or without supervision; interact professionally with other employees, customers, and vendors, while always respecting the need for confidentiality of customer information.
The employee will work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Furthermore, the employee is encouraged to actively represent the Bank to customers and the general public, promoting the integrity, validity, and mission of the Bank, and developing favorable relationships and lending opportunities; participate in community organizations, events, and activities.
The employee is also expected to maintain a commitment to continuing education in the banking field through self-study and both in-house and outside training opportunities in all applicable banking policies, procedures, and regulations.
Regular and punctual attendance is expected and appropriate attire is required at all times, while either performing job functions or representing the Bank at outside events and activities.
Requirements: Minimum Qualifications: High school graduation or equivalent Two years of banking experience or loan support experience.
Must also have the following demonstrated knowledge, skills, and abilities: Ability to read and comprehend various types of loan and related support documentation.
Ability to read, comprehend, and technically apply written policies, procedures and regulations.
Good basic math and typing skills.
Ability to use bank equipment, computer systems including PC applications using spreadsheet, word processing, and database software.
Ability to maintain objectivity and independence.
Ability to diplomatically, yet effectively, communicate verbally and in writing with all levels of Bank staff, customers, and other related parties.