Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry.
With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.
You must be based in Austin or Denver for this role and work a hybrid schedule.
Responsibilities:
We’re looking for energetic, reliable, and adaptable payroll expert who is a leader in process improvements and data validations for the accurate and efficient processing of payroll.
You will:
Be the main focal point of contact for everything client related.
Maintain a high level of product proficiency to guide clients on the best business solution through Papaya Products.
Fully understand the features and limitations of Papaya’s entire suite of products and provide innovative and creative solutions even when clients haven’t asked for them.
Take the customer through the client lifecycle to ensure ongoing success
Lead payroll audits and process improvements for the Data & Payroll Department to ensure accuracy, data integrity, and adherence to regulatory mandates
Manage, review, and validate salary changes, benefits, and equity processing between various systems as it relates to payroll
Serve as a point of contact between internal and external stakeholders on all payroll inquiries
Develop and implement best practices, key performance indicators, and SLA metrics for the department
Remain up to date with international payroll laws/regulations.
Lead and train teams on the E2E process, provide guidance and expertise across the organization
Requirements:
2+ years of Client Management or Customer Success experience
2+ years of work experience in payroll operations at a global payroll or fintech company or supplemented with Customer Service or Project Management experience
Exceptional communication and presentation skills
Fluency in Spanish or Portuguese is a plus
Strong team-working skills, ability to adapt to a fast-paced, international work environment with a passion for making an impact
“Customer-First” attitude and approach to all your day to day interactions with your customers
Ability to effectively prioritize tasks and manage time, even under high-pressure situations
Detailed oriented
Can-do positive approach
Advanced skills with Microsoft Office suite
Strong customer service skills
Experience with outsourced payroll providers
BS.
in Finance, Accounting, Economics, Mathematics or similar
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